CQC' Outstanding rated Home care allows you to remain independent within your own home for as long as possible.

Chinese Wellbeing is a home care provider that has been rated ‘Outstanding’ by the Care Quality Commission (CQC). We offer outstanding cultural and person-centered home care services to people across Merseyside, including those from Chinese communities.

The individual is important to us

We will conduct a home assessment and discuss your bespoke needs and together we will design a care package which will support you in various aspects of everyday life, including but not limited to; Personal Care, Prompting to take medication, Welfare checks, Housekeeping, Physical Assistance, Support to access and connect to the local community ( please see Chinese Wellbeing Evergreen Green Club and Dementia Support Services), Support for unpaid carers (Carer Voucher Scheme). Our services are delivered by experienced bilingual home care assistants who will work with you to ensure you receive the highest possible standard of care.

What is included in this service?

The following is a list of services which is by no means exhaustive. If there is anything else we can support you or your loved ones with, please get in touch.

Personal Care



Help with incontinence care

Hair care and shaving

Applying medical and moisturising cream

Oral health care


Preparing and serving meals

Heating control

Cleaning bathroom and kitchen appliances

Changing bedding

Emptying bins

General tidying up

Washing, drying and storing of bedding, towels and clothes

Physical assistance

Dressing and undressing

Pressure area care

Helping in and out of bed and chairs

Fitting and checking hearing aids and glasses

Medicate support

What languages and dialects
are available?

We will make every effort to ensure that your language and cultural needs are met by matching you with a Homecare Assistant who speaks your preferred language or dialect as follows:





See Yip



Public Funding

We currently deliver care packages which are publicly funded through local authorities in addition to self funders. You may be eligible to receive help with funding your care from the Government. You have the right to request a free care assessment from your local social services department.

Chinese wellbeing personal care

Direct Payments

If you have been assessed as requiring care services you may be offered direct payments. These are payments made directly to you from your local council so you are able to pay for the care service of your choice. If you are eligible for support with funding, your local council is duty bound to consider direct payments as an option for you. This leaves you free to purchase the services you prefer. If you wish to, you can purchase services above the value of the direct payment by adding your own funds.

Direct payments can mean greater flexibility as you can purchase services in addition to those your care assessment states. For further information, contact your local Social Services or see The Department of Health Guide to Direct Payments.


If you would like to receive further information on our policies and procedures and/or arrange for a quote for our Care at Home services, please contact:

Mark Chen, Registered Manager or David Yii, Care Manager on 0151 709 2643