Our useful links take you to a wealth of information and support which you may find helpful in maintaining your independence.

You can find impartial help, advice and information enabling you to navigate accessible health and social care systems.

Useful Links:

NHS Cheshire and Merseyside

Their vision is for everyone in Cheshire and Merseyside to have a great start in life and get the support they need to stay healthy and live longer.

0151 296 7000

Carers UK

Advice on caring, finances and local carers’ groups.

0808 808777

Healthwatch Information Team

They provide information about the care choices you have and help you to navigate the health & care system.

0300 7777 007

Liverpool Healthy Homes The Healthy Homes team

They provide free help and advice to local people who are struggling to pay their energy bills and heat their homes.

0800 012 1754

Alzheimer’s Society

Dementia care and research

0845 300 0336

Stroke Helpline and Information Service

0303 303 3100

Care Line

Liverpool City Council’s social care contact service. They can be contacted 24 hours a day, every day of the year.

0151 233 3800

Carers Project, Local Solutions

They provide a wide range of support to enable people to continue to live at home and access the community around them.

0151 705 2307

DLF Helpline

Advice and information on aids and equipment for disabled people.

0300 123 3084

One Stop Shops

Allow residents to access a range of council services under one roof from council tax and housing benefit to parking permits.

0151 233 3016

Independent Age

They provide advice on care and support, money and benefits, health and mobility.

0800 319 6789

Merseyside Police HQ

0151 709 6010

Department for Work & Pensions

Responsible for welfare and pensions policy. Contact them about State benefits and pension enquiries.

Benefit Enquiry Line: 0800 882 200 & 0800 243 355

Pension Service Helpline

Advice and information for people with disability or mobility problems such as those receiving Attendance Allowance and Disability Living Allowance and their carers.

0845 606 0265

National Debt Line

Free confidential and independent advice on how to deal with debt problems.

0808 808 4000


Free confidential advice on debt problems.

0800 280 2816

Winter Fuel Payment Helpline

Advice and information on Winter Fuel Payments.

0845 915 15150800 085 70000845 601 5613

Disability Living Allowance or Attendance Allowance Benefits Helpline

Disability and Carers Service.

0845 712 3456 0845 722 4433

Age Concern Liverpool and Sefton

A charity dedicated to protecting and promoting the wellbeing of people aged 50+.

0151 256 2566

Liverpool Shopmobility (Local Solutions)

They support people with mobility restrictions through the loan of mobility equipment.

0151 707 0877

Liverpool Disabled Living Centre

Provides independent information and advice on daily living equipment for older and disabled people.

0151 709 0121

International Pension Centre

Information about pensions and medical cover for those who live, or have lived, overseas.

0191 218 7777, 0191 218 2160, 0191 218 7280

The Royal National Institute for Deaf People (Action on Hearing Loss)

The charity making life fully inclusive for deaf people and those with hearing loss or tinnitus.

0808 808 0123

Liverpool Voluntary Society for the Blind

Liverpool and Knowsley’s main provider of services for blind and partially sighted people.

0151 221 0888

Royal National Institute for the Blind

They offer help and support for blind and partially sighted people.

0303 123 9999

Citizens Advice Bureau (National Line)

08444 111 444

Citizens Advice Bureau (Liverpool)

0808 278 7840